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ISBN: 9780063095731
'Sheer joy' Graham Norton
gallantly braving the tragicomic perils of an age where 'Anything-Can-Happen'
If we are lucky we will find writing that grips us with its vitality
there are few more important responsibilities
The Friction Project by Huggy Rao, Robert I. Sutton Wesley Leon Aroozoo ISBN: 9780063095731Every organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work. Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands on
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